At giveaways.review, customer satisfaction is our top priority. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.Customized products are not eligible for returns or exchanges unless there is a quality issue.
1. Eligibility Criteria for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
2. Return Process
To start a return, you can contact us at sale@giveaways.review.
- If your return is accepted, we will send you a return shipping label (if applicable), as well as instructions on how and where to send your package.
- Items sent back to us without first requesting a return will not be accepted.
Return Physical Address:
Please send all authorized returns to the following address:
Room G6-2-303, Shanshui Nianhua, Jiufeng 2nd Road, Hongshan District, Wuhan City,Hubei,China
3. Return Shipping Costs
- Damaged/Defective/Incorrect Items: If the return is due to our error (you received an incorrect, damaged, or defective item), giveaways.review will cover 100% of the return shipping costs.
- Customer Remorse (Change of mind/Ordered wrong size or style): If you wish to return the item due to personal reasons or a change of mind, the customer will be responsible for paying the return shipping fees.
4. Restocking Fees
We do not charge any restocking fees ($0.00) for returned items.
5. Refunds Processing Time
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
- If approved, you’ll be automatically refunded on your original payment method within 5-7 business days.
- Please remember it can take some time for your bank or credit card company to process and post the refund too.
6. Contact Information
For any questions regarding returns and refunds, please contact us:
- Email: sale@giveaways.review
- Phone: +8613288866993
- Address: Room G6-2-303, Shanshui Nianhua, Jiufeng 2nd Road, Hongshan District, Wuhan City
